Enabling Salesforce knowledge articles to be viewed in Self Service - Documentation for BMC Remedyforce 20.18.02
James Stevens
Published Apr 07, 2026
You can show a Salesforce knowledge article in Self Service 2.0, but not in Self Service 3.0. If you installed BMC Remedyforce Winter 17 (20.17.01), you get Self Service 3.0 in the Remedyforce Self Service tab. However, if you upgrade to BMC Remedyforce Winter 17, you continue to get Self Service 2.0 in the Remedyforce Self Service tab and also get the option to upgrade to Self Service 3.0.
