Creating AWS cases from incidents via BMC Helix iPaaS, powered by Jitterbit - Documentation for BMC Helix Multi-Cloud Broker 22.1
Daniel Foster
Published Apr 07, 2026
Enable synchronization of case communication with incident, resolving the incident when the case is closed, and synchronization of case updates to view them in the BMC Helix ITSM UI.
By default, this variable is set to true. If you want to disable synchronization of case communication with incident, resolving the incident when the case is closed, and synchronization of case updates to view them in the BMC Helix ITSM UI, set the default value to false.
