Creating a decision tree - Documentation for Remedy Knowledge Management 19.02

Decision trees are a special type of knowledge article in BMC Knowledge Management. Decision trees enable you to progress through a series of steps to resolve a problem. When you create a decision tree, you can create branches or decisions the user makes to progress through the tree. Decision trees have more formatting requirements than other knowledge article types and can require more time to set up.

You can integrate knowledge articles that were created in a decision tree format with incidents or problems in BMC Remedy AR System.

To create a decision tree, you choose the Decision Tree template and enter information in the knowledge article fields — just as you do when you create other knowledge article types. You build your tree branches in the decision tree section of the knowledge article.