Converting regular tickets to Master Tickets - Documentation for BMC FootPrints Service Core 12.1

If the Master/Subtask relationship is configured for your workspace, you can create a ticket, designating it as a Master Ticket by linking other tickets (containing related tasks) to it. While you can relate several subtask tickets to a single Master Ticket, each subtask ticket can be linked to only one Master Ticket.

To convert a regular ticket to a Master Ticket

1. Open the ticket that you want to convert.
2. If this ticket is linked to any other ticket or item, remove those links.
3. In the Master/Subtask section, add a ticket to the Subtasks list:
   • To link to an existing ticket, click Link to and select the appropriate subtask ticket.
   • To create a new ticket, click Create linked and modify the new ticket.
4. Click Save.

Related topics

Master Tickets and subtasks

Updating tickets