Comparison of service requests and change requests - Documentation for BMC Helix Subscriber Information
Robert Clark
Published Apr 07, 2026
- Modify text for available fields in SYS:Notification Messages
- Configure pager service
- Enable or disable client or server-side logging
- Enable or disable mailbox configuration
- Enable or disable entitled application services
- Request a Lifecycle Request
- Data configuration items such as:
- Add, modify, or revoke user licenses
- Add, modify, or delete users in support groups
- Add, modify, or delete support users
- Add, modify, or disable support groups
- Add categorization data (operational, product, and resolution)
- Change assignments
- Change service level agreement (SLA) configuration
- Create or modify a company
- Create an organization or department
- Create or modify sites
- Create a region or site group
- Edit or delete a support group
- Edit or delete a product catalog
- Edit or delete a model or version
- Manage DSL
- Configure BMC Atrium CMDB Normalization Engine rules
- Configure BMC Atrium CMDB Reconciliation Engine rules
- Create Action Request System (AR System) reports or web reports
- Schedule AR System reports or web reports
- Change hardware infrastructure*
- Application of SSL certificates
- Apply hot fixes (OS, application, database)*
- Commission or decommission storage*
- Apply patches or upgrade (OS, application, database)*
- Change security or network policies*
- Change server-level configuration*
- Database refresh
- Application branding*
- SSO configuration*
