Collecting incident and change data from Remedy - Documentation for BMC TrueSight Intelligence
Ethan Hayes
Published Apr 07, 2026
{ "config": { .... "queryStatusList":[0,11], .... }, "eventDefinition": { .... "properties": { ..... "app_id": "Remedy TSI Integration", "severity": "@SEVERITY", "CustomField" : "@CUSTOMFIELD" }, ... }, "fieldDefinitionMap": { "@SEVERITY": { "fieldId": 1000000162, "valueMap": { "1000": "Critical", "2000": "High", "3000": "Medium", "4000": "Low" } }, "@CUSTOMFIELD": { "fieldId":100000234 }
}