Adobe Flash replacement options when upgrading Remedy AR System to version 20.02.02 - Documentation for Remedy Action Request System 19.02

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to .

BMC Software provides Limited Support for Adobe Flash-based capabilities in Remedy version 9.1.03 or later when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities.

Important: For known issues, go to the "HARMAN International Packaged Browser solution known issues" section in the "Known and corrected issues" page for the Remedy component and version you are running.